PC Hardware

Staying on Top of Your Profession

A computer professional must combine the skills of technician, scholar, and diplomat. In this tutorial, we focus on scholarly and diplomatic skills. This tutorial is about how to stay at the top of your profession and how to work with the most important component of your business: the customer.

Lesson 1: Becoming an A+ Technician

By virtue of choosing and completing this course, you are demonstrating a commitment to the computer industry. You have chosen to be a part of one of the most dynamic industries ever. This lesson is about how you, as a computer technician, can stay current with a profession in flux.

After this lesson, you will be able to:
  • Keep up-to-date in your chosen profession.
  • Provide effective customer service.
Estimated lesson time: 20 minutes